Shipping policy

Shipping Policy

We proudly ship PureTwig products worldwide.

All orders are prepared and dispatched within 1-2 business days after payment has been received.

Once your order has been shipped, you will receive a confirmation email.

Delivery times vary depending on your location.

These delivery times are estimates and may vary due to customs processing, holidays, weather conditions, or carrier delays.

Tracking information is provided whenever the selected shipping service includes tracking.

If tracking is available, you will receive your tracking details once your order has been dispatched.

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.

These charges are the responsibility of the customer.

If your order is significantly delayed or appears to be lost, please contact us.

We will work directly with the shipping carrier to investigate the shipment and do everything possible to resolve the issue as quickly as possible.

If the shipment is officially confirmed as lost, you may choose between:

If you have any questions about shipping or delivery, we're always happy to help.